Experience

Experience outside of work

• Linux: Debian, Ubuntu, RHEL(Rocky), OpenSUSE, Arch
• NGINX: This Site, others, reverse proxing and Load Balancing
• HTML: Static Web Pages
• Scripting: Bash, Python, Powershell
• Proxmox
• TrueNAS
• Docker

Jenoptik SMS UK Ltd: January 2024 - Current

IT Systems Specialist

Building ontop of previous Expriences:

• Cisco networking: Prime and Unbrella
• Ubuntu: Client and Server
• Ansible

DIS Consulting IT Ltd: March 2022 – November 2023

1st/2nd Line Help Desk Technician

Responsibilities:

• Providing front line telephone and email IT support to clients
• Resolving support requests where possible as first line support, in accordance with agreed SLA's
• Computer equipment supply, repairs, builds and configuration
• Answering Support Phone Calls and Emails and resolving clients' issues
• Monitoring alerts to prevent potential issues before it affects a client
• Reviewing existing processes and making improvements
• Deployment, configuration and testing of new IT systems and equipment
• Liaising with users and technical teams to identify and resolve problems and fulfil service requests
• Developing processes and procedures to assist the support team tasks and activities
• Installing client on-site equipment
• Automation of Tasks

Skills and Experience:

• Experience of working in an IT support setting
• Understanding of various typical IT systems
• Windows 10/11 Professional deployment and maintenance
• Linux and MacOS Experience
• PowerShell scripting and use of MgGraph and RestAPI
• Microsoft 365, Office Suite, Teams
• Azure and AWS
• Microsoft Entra and Intune
• Active Directory and Group Policy administration
• Windows Server 2012-22 administration
• Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management
• Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring
• Veeam Backup Solutions
• RMM Solutions – Administration and Monitoring
• Email security measures – SPF, DKIM, DMARC
• Understanding of networking concepts
• Understanding of backup and recovery procedures

Lumen: September 2021 – March 2022

Information Technology Apprentice

Outline:

Working on solutions for customer orders.

Responsibilities:

Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.

Waitrose: October 2019 – August 2021

Part Time Retail Assistant

Outline:

Working on the shop floor reducing and stocking items.

Responsibilities:

• Checking stock for near out of date items, and reducing if necessary
• Removing out of date stock in line with legal requirements
• Supporting checkouts during busy periods
• Customer service